Terms and Conditions

By entering and/or viewing/accessing this website www.heartswant.com.au ("the website"), you accept and agree to be bound by these terms of use. The terms are applicable to users of the store who are visitors who simply browse the Website and those who register with the Website. Acceptance of these Terms create a binding contract between you and ""Hearts Want, the owner of the Website. Your use of the Website, including the websites of any related companies or affiliates, and Hearts Want personalised products and services is entirely conditioned on and subject to your compliance with these Terms. If you do not agree to these Terms, then you should leave the Website and discontinue use of the Services immediately. Please read these Terms carefully and thoroughly, as they create a binding contract.

Rights to Content on Website "Hearts Want" reserves all rights to all content in the website and grants the users of the website limited rights to view all content published on the Website only on the basis that the users comply fully with the terms and conditions of use as stated here.

Applicable Law By visiting this website, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the website or its affiliates.

Shipping Disclaimer You must be familiar with the Shipping terms and conditions prior to using the website and agree to the shipping conditions set forth.

Customs in recipient country We will not be responsible for customs and related handling charges. It is the buyer's responsibility to ensure they are familiar with the duties to be paid for his/her country and must agree to pay the necessary duties and/or charges as applicable.

Emails Most of our communication to customers would be through the email address you provide during sign up, and by using the website you agree to it. If the email is lost in transit, or is lost in your spam/junk folder, we are not responsible for any loss incurred due to it. You shall be responsible for ensuring that you add @heartswant.com to your address book, check your spam folder to make sure you receive all communication from us. Inspite of this if the email is still lost, we do not hold any responsibility for any loss whatsoever. 

Refund Policy Although we have adopted a friendly refund policy, we reserve all rights to make decisions on refunds for customers with excessive refund history.

Using the website To fulfil orders, we might require the participation of the customers including providing customisation options, sending your photo for personalisation (in some cases), reviewing the preview sent by email (in some cases). We are not responsible for any delay in the turnaround time caused by your delay in fulfilling these activities. If we do not receive a reply to the preview email sent for your confirmation within 10 working days, we will ship the order without waiting for your confirmation email or cancel your order as we deem appropriate. The turnaround time of products and services mentioned in this website are estimates only and may vary in certain circumstances. We are not responsible for any materialistic, emotional or any other loss that you may incur if there is a delay in the turnaround time.

Gift Voucher Vouchers can be redeemed through Hearts Want for our products in the website only. Vouchers can be used to buy products up to and including the "Valid until" date shown on the voucher. The expiration date will not apply in some jurisdictions to the extent prohibited or limited by law. Only one voucher may be used per purchase. Purchases are deducted from the voucher balance. Any unused balance will be able to be used in subsequent purchases. If the purchase exceeds the amount of the voucher the balance must be paid. Vouchers are non-refundable, not transferable and not redeemable for cash or other vouchers. Vouchers can only be redeemed at the time of purchase. Risk of loss for vouchers pass to the recipient upon delivery/transmission to the recipient. We are not responsible for lost or stolen vouchers. For your security, the voucher cannot be redeemed without the Voucher ID. We will have the right to cancel vouchers and request alternate forms of payment if a fraudulently obtained voucher is redeemed through heartswant.com.

Photo & Other content you send us We have adopted a very strict policy regarding photos and other content you provide for gift personalisation. "Hearts Want" strives to be family friendly and we do not tolerate any kind of obscenity. We will cancel any order if we consider the photo or the content inappropriate. We may refund your money but will charge a cancellation fee of $10 for each order. You are responsible for making sure that the image and/or content doesn't violate any copyrights.

Disclaimers While we always try our best to provide accurate information in the website, there could be inaccuracies and errors in the information and services provided in the website. We reserve the rights to refuse or cancel orders anytime and we are not responsible for any loss you incur. All information, materials, products and services are provided "AS IS" without warranty of any kind.

Indemnity You agree to indemnify, defend, and hold harmless "Hearts Want" and all of their employees, directors, proprietors, partners, successors and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from your use of this site or any breach by you of these Terms and Conditions.

Users shall not interfere with the normal operation of the Website in any way through any means including uploading computer viruses, worms, spamming, hacking, or other activities prohibited by federal and international law, rules or regulations