Shipping

SHIPPING & HANDLING CHARGES

Flat Rate Shipping - AUD9.95 PER ORDER - for unlimited personalised items in every shipment.

ALLOWED DELIVERY DESTINATIONS

We ship to addresses in Australia, New Zealand, U.K, U.S.A, Canada

TURNAROUND TIME AND SHIPPING DURATION

We personalise and custom create every order for you. So please allow sufficient time of about ( 2-3 weeks) for the order to arrive. It may be longer in some cases especially in regional or rural areas and some remote locations.

DELIVERY TO RECIPIENT

Yes. We can deliver directly to your recipient. Change the shipping address to be different from the billing address. You can add multiple addresses in your My Account page. We are unable to add any delivery note with the gift.

CUSTOMS RELATED CHARGES

We will not be responsible for customs and related charges if applicable. It is the buyer's responsibility to ensure they are familiar with the duties to be paid for his/her country and must agree to pay the necessary duties and/or charges as applicable.

YOU MUST READ AND AGREE TO OUR SHIPPING TERMS AND CONDITIONS BELOW PRIOR TO ANY PURCHASE.

  • - If delivery takes longer in certain circumstances, we will not cancel your order or refund your money.
  • - For some parcels, you must sign when delivered. If no one is available, it may be left at door or in some cases lodged at your local post office. We are not responsible for such delays or returned goods. If the item is returned to us, you must pay the full shipping charges again for another delivery attempt.
  • - The turnaround time mentioned is the total time (business days) to deliver your order after you have finalised payment and provided CORRECT personalisation details. This does not include the time waiting for your payment or seeking any clarification from you. So please make sure you review your order before confirming.
  • - All delivery information is subject to stock availability.
  • - If your shipping address is a business/commercial address we will not take responsibility for lost parcels, or delayed delivery.
  • - Very large quantity bulk orders may incur additional shipping costs, we will contact you to discuss the options with our best possible shipping quotes.

Guarantee & Returns

Read our Satisfaction Guarantee page for details