Privacy Policy

Hearts Want (www.heartswant.com.au) recognises that you may be concerned about our collection, use, and disclosure of your personally identifiable information when you use the Web Site. Accordingly we have implemented this Privacy Policy (“Policy”) which describes our practices regarding the collection and use of information through our website, located at www.hearstwant.com.au (the “Web site”, the “Site”). By using the Site or obtaining any product or service through this Site, you agree to the collection and use of information as set forth in this Policy.

This privacy policy sets out how Hearts Want uses and protects any information that you give Hearts Want when you use this website.

Hearts Want is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Your Personally Identifiable Information Collected by Hearts Want

In order to place an order with Hearts Want, you must register for an account. We maintain your registration information and order history on our servers. Our registration form may require you to give us certain information such as your first and last name, email address, and postal address. Hearts Want will also collect other information you volunteer to us through use of our service that can identify you as a specific individual. If you place an order for goods, you may be required to enter billing and shipping address, and/or other contact information. 

We do not process or store any credit card details in our servers. Credit card details are obtained and processed by PayPal. 

Reviews of gifts will display first and last name of those users who have posted such reviews. Hearts Want also may use your personally identifiable information to “pre-populate” forms that are used by the Site to facilitate transactions with us. We use your IP address to help diagnose problems with our server, to administer our Web site, and to collect demographic information for internal purposes. Hearts Want strives to optimize your shopping experience by ensuring our Site's ease of use, keeping track of your shopping cart and storing your current session information. This is achieved by placing cookies on your computer.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Gift Recipients' Personally Identifiable Information Added by Users

When placing an order for a gift, you may be required to enter some personal information of the gift recipient such as the gift recipient's name, birth date, gender, and their relationship to the user. As such, any user should obtain the consent of other individuals prior to entering their information on the Site. Hearts Want respects the privacy of the gift recipients entered into our system and will not share any personal information of gift recipients with third parties other than for the purposes enumerated under ’When We May Disclose Your Information’ below.

What do we do with this information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- We use the information to fulfill your order.
- We use it for Internal record keeping.
- We may use the information to improve our products and services.

Business Partners
Hearts Want works with third-party suppliers, merchants and other companies with whom we do business ("Business Partners"). 
To fulfill your order we might share your information with our partners (for example to fulfill engraving).

When We May Disclose Your Information
Hearts Want may disclose your personal information or gift recipient information in order to complete a transaction such as the fulfillment of an order or purchase placed by you. We may also release your personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;

  • Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

  • To appropriate persons, where your communication suggests possible harm to others

 Security

This site has industry standard security measures in place to protect the loss, misuse and integrity of the information under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. You provide all such information at your own risk. Although we make good faith efforts to store the information collected by the Hearts Want service in a secure operating environment that is not available to the public, we cannot guarantee complete security. Sensitive payment information such as credit card details is NEVER stored in our server. We employ up to 256-bit encryption technology in all areas of the site, which require you to provide personal information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Email Newsletter Subscriptions

The "Newsletter" page collects information for customers/visitors willing to receive occasional emails about special discounts and/or new product announcements. All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe.

Opt-Out/Deactivate

If you are a registered user, you may decide not to receive any communication from Hearts Want or decide not to use our service. You may edit your registration information from your My Account page. You can uncheck the box related to sending communications to you via email. If you wish to delete your account, you may do so by sending an email to us through our Contact Us page.

How do we use Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Changes to this Policy
Hearts Want reserves the right to amend this privacy policy at its sole discretion. If we make any substantive changes to the policy in the future with regard to how we use your information, the changes will be posted on the site in this location, and the date of the changes will be noted on the Web site. Your continued use of the site after the changes are posted constitutes your agreement to the changes with regard to information collected in the past and in the future from you. If you do not agree to the changes, you may opt-out as described above.

Contacting the Web Site
We strive to do everything we can to protect the privacy of our users. Please feel free to share any comments and concerns with us. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Hearts Want
Suite 81, 1b/47 Park Road
Milton, Qld - 4064


Email: [email protected]

Policy last revised on: Jan 9, 2017