Guarantee and Return Policy
OUR PRODUCT SATISFACTION GUARANTEE
Just received your gift but found out that something is wrong? We guarantee our products to be free of manufacturing errors or product defects. If there is a defect in your item, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect. If there is an error in personalisation because of incorrect information provided by you, we are not responsible for such defects.
All such contacts must be made within 2 days of receipt of parcel by sending an email to [email protected] with your order ID mentioned. If you do not notify any discrepancies immediately, we can still help you with your order at our discretion. If you made an error when placing your order, unfortunately we are unable to replace or refund.
What if my item doesn't arrive? What if the item is lost in transit? What if the item arrives but is damaged in transit?
Don't worry, we will have another item sent to you at no extra cost to you whatsoever. We guarantee that your order will arrive at your delivery address intact. If the item is damaged or if the item is lost in transit, we will have a replacement sent out to you at no extra cost to you. You must stick to our terms and conditions which states that all such complaints should be lodged within 2 days of receipt of parcel in case of damaged goods by sending an email to [email protected] with your order ID mentioned. If the parcel doesn't arrive within the specified timeframe, contact us ASAP so we can have a replacement sent to you.
You must be aware that many of our parcels may require a signature on delivery. So if you are not at home to receive the item it may be lodged at your local post office or returned to us. Failure to collect the item from the post office may also result in the parcel being sent back to us. In this case you must pay again for shipping.
If there is a delay in delivery of the item we will not cancel your order or refund your money. All these are personalised items, so no one else will buy your item!
If your address is incorrect or not provided in full (especially in cases where its a business/commercial address) you must pay for re-shipping the item. So please ensure that you provide the correct address in full.
You must read our Shipping Policy for more details and ensure you agree with the shipping terms and conditions stated.