If you have a question, then it is probably one of the frequently asked questions! It is most likely you will find an answer here, but if you have read this section fully and still in doubt, then contact us!

Shipping Guarantee

What if my item doesn't arrive? What if the item is lost in transit? What if the item arrives but is damaged in transit?
Don't worry, we will have another item sent to you at no extra cost to you whatsoever. We guarantee that your order will arrive at your delivery address intact. If the item is damaged or if the item is lost in transit, we will have a replacement sent out to you at no extra cost to you. You must stick to our terms and conditions which states that all such complaints should be lodged within 2 days of receipt of parcel in case of damaged goods by sending an email to [email protected] with your order ID mentioned. If the parcel doesn't arrive within the specified timeframes, contact us ASAP so we can have a replacement sent to you.

You must be aware that many of our parcels may require a signature on delivery. So if you are not at home to receive the item it may be lodged at your local post office. Failure to collect the item may result in the parcel being sent back to us. In this case you must pay again for shipping. If there is a delay in delivery of the item we will not cancel your order or refund your money. All these are personalised items, so no one else will buy your item! You must read our full Delivery Information and Returns & Refunds Information for more details. If your address is incorrect or not provided in full (especially in cases where its a business/commercial address) you must pay for re-shipping the item. So please ensure that you provide the correct address in full.